TenkeyBridge

Terms of Service

Effective: October 5, 2026

These Terms of Service ("Terms") are an agreement between Empire Innovations, LLC, an Idaho limited liability company("Empire," "we," "us"), and the individual or organization using TenkeyBridge("Customer," "you"). Empire is based in Nampa, Idaho, USA.

1. Agreement & acceptance

By creating a TenkeyBridge account, or by accessing or using the TenkeyBridgeAPI in any way, you agree to be bound by these Terms. If you are accepting these Terms on behalf of an organization, you represent that you have the authority to bind that organization, and "you" and "Customer" refer to that organization. If you do not agree to these Terms, do not create an account or use the Service.

2. Definitions

  • "Service" means the TenkeyBridge API, cloud gateway, developer portal, documentation, and related services made available by Empire.
  • "Agent" means the TenkeyBridge Windows software that Customer installs on a machine running QuickBooks Desktop, which dials out to the Service to execute requests against a Company File.
  • "Company File" means a QuickBooks Desktop or Enterprise company data file that Customer connects to the Service via the Agent.
  • "Customer Data" means the data contained in a Company File, and any other data Customer or its Organization submits to or through the Service.
  • "Organization" means a Customer account and the set of members, roles, and Company File connections associated with it.
  • "Order" means a signed order form, enterprise agreement, or online purchase through which Customer subscribes to the Service.

3. The Service

TenkeyBridgeis a QuickBooks Online–compatible REST API for QuickBooks Desktop & Enterprise. The Agent runs on a Windows machine that Customer controls, alongside a licensed copy of QuickBooks Desktop, and dials out to Empire's cloud gateway over an encrypted connection. The gateway translates Customer's API requests into commands the Agent executes against the connected Company File, and translates the results back into QuickBooks Online–compatible JSON responses. Customer is solely responsible for obtaining and maintaining its own QuickBooks licenses, and for complying with Intuit Inc.'s applicable terms governing QuickBooks and the Company File.

4. Accounts & organizations

An Organization has one or more members, each assigned an owner, admin, or member role with different levels of access to billing, Company File connections, and API credentials. Customer is responsible for keeping its account credentials, API keys, and OAuth secrets confidential, for all activity that occurs under its Organization, and for the acts and omissions of its members. Notify us promptly at legal@tenkeybridge.com if you believe an account or credential has been compromised.

5. Trial, plans, fees & billing

A Trial subscription connects one Company File at no charge for 30 days, for evaluation purposes. Production subscriptions are billed monthly, per connected Company File, through our payment processor, Stripe. Current prices are published on our website and may change on notice as described in Section 17. Fees are exclusive of applicable taxes, which Customer is responsible for paying.

Subscriptions renew automatically each billing period unless cancelled. Cancellation takes effect at the end of the then-current billing period, and Customer remains responsible for fees already incurred. If a payment fails, we will attempt to notify Customer and allow a 7-day grace period to update payment details before suspending access to the affected Company File connection(s). Enterprise customers with an Order that specifies different billing terms are governed by that Order.

6. Acceptable use

You agree not to:

  • use the Service for any unlawful purpose, or against a Company File you are not authorized to access;
  • abuse, overload, or attempt to disrupt the Service, including through excessive request volume outside normal use;
  • reverse engineer, decompile, or attempt to derive the source code of the Service, except as applicable law expressly permits;
  • resell, sublicense, or provide the Service to a third party as a hosted or managed offering without our prior written consent;
  • circumvent rate limits, quotas, or other technical restrictions we put in place; or
  • use the Service in a manner that would cause Customer to violate Intuit Inc.'s terms governing QuickBooks or a Company File.

7. Customer Data

Customer owns its Customer Data. We process it solely to provide the Service. Company-file contents pass through the gateway only in transit, to serve the specific API request being made, and are not stored at rest by the Service. We maintain reasonable administrative, technical, and physical security practices appropriate to the nature of that data. Customer represents that it has all rights and consents necessary to submit Customer Data to the Service and to permit us to process it as described here and in our Privacy Policy.

8. Confidentiality

Each party may receive non-public information about the other party's business, technology, or Customer Data in connection with these Terms ("Confidential Information"). Each party agrees to use the other's Confidential Information only to perform its obligations under these Terms, to protect it with the same degree of care it uses for its own confidential information of similar nature (and no less than reasonable care), and not to disclose it to third parties except to employees, contractors, or service providers who need it to perform those obligations and are bound by confidentiality obligations at least as protective as these. This section does not apply to information that is or becomes publicly available through no fault of the receiving party, was already known to the receiving party free of any confidentiality obligation, or is independently developed without use of the disclosing party's Confidential Information.

9. Intellectual property

Empire owns all right, title, and interest in and to the Service, including its software, documentation, and any improvements, excluding Customer Data. If Customer provides feedback or suggestions about the Service, Empire may use that feedback without restriction or obligation to Customer. TenkeyBridge is an independent product, not affiliated with, endorsed by, or sponsored by Intuit Inc. QuickBooks, QuickBooks Online, and QuickBooks Desktop are trademarks of Intuit Inc., used only to describe compatibility.

10. Third-party services

The Service interoperates with third-party services Empire does not control, including Intuit Inc.'s QuickBooks products, Stripe for payment processing, and our cloud hosting and database providers. Empire is not responsible for the availability, accuracy, or acts or omissions of these third parties, and Customer's use of them is governed by their own terms.

11. Availability & support

We use commercially reasonable efforts to keep the Service available and to provide support for issues Customer reports. These Terms do not include a service-level agreement or uptime commitment; a specific service level may be set out in an Order. We may perform scheduled or emergency maintenance that temporarily affects availability, and will provide notice of planned maintenance where practical.

12. Termination & suspension

Customer may cancel its subscription at any time as described in Section 5. We may suspend or terminate Customer's access to the Service for material breach of these Terms, including non-payment, and where practical will provide notice and a chance to cure before doing so. On termination, Customer's access to the Service ends, and Customer Data will be deleted within 30 days after the account or organization is closed, or sooner if Customer asks, by emailing legal@tenkeybridge.com.

13. Warranty disclaimer

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT IT WILL PRODUCE RESULTS IDENTICAL TO QUICKBOOKS ONLINE IN EVERY CASE.

14. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE. EACH PARTY'S TOTAL LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS WILL NOT EXCEED THE FEES CUSTOMER PAID TO EMPIRE IN THE 12 MONTHS PRECEDING THE CLAIM.

15. Indemnification

Customer will defend, indemnify, and hold Empire harmless from any third-party claim, and related damages, costs, and expenses (including reasonable attorneys' fees), arising from Customer Data or from Customer's misuse of the Service in violation of these Terms.

16. Governing law & disputes

These Terms are governed by the laws of the State of Idaho, without regard to its conflict-of-laws principles. Before filing a claim, each party agrees to attempt to resolve the dispute informally by contacting the other party in writing. Any dispute not resolved informally will be brought exclusively in the state or federal courts located in Idaho, and each party consents to personal jurisdiction there.

17. Changes to these terms

We may update these Terms from time to time. We will provide notice of changes by email or by posting on our site, and, for material changes, at least 30 days before they take effect. Continued use of the Service after a change takes effect constitutes acceptance of the updated Terms.

18. General

These Terms, together with any applicable Order and our Privacy Policy, are the entire agreement between the parties regarding the Service and supersede any prior agreements on the subject. Customer may not assign these Terms without Empire's prior written consent; Empire may assign these Terms in connection with a merger, acquisition, or sale of assets. If any provision of these Terms is found unenforceable, the remaining provisions remain in full effect. Neither party is liable for delay or failure to perform caused by events beyond its reasonable control. Notices to Empire under these Terms should be sent to legal@tenkeybridge.com.

Contact

Questions about these Terms can be sent to hello@tenkeybridge.com or legal@tenkeybridge.com.