Privacy Policy

TenkeyBridge is a QuickBooks Online–compatible REST API for QuickBooks Desktop & Enterprise. This policy describes what information we collect when you use the service, what we don't collect, and how we handle data that passes through the gateway on its way to and from your QuickBooks company file.

What we collect

We collect the minimum needed to operate and support the service:

• Account information — the email address you sign up with, and any account or tenant metadata needed to authenticate your requests.
• Company-file connection metadata — which company file(s) a tenant has connected, and connection/agent status (online, last seen, version) needed to route requests to the right Windows agent.
• Request logs — API request metadata (endpoint, timestamp, status code, timing) retained for debugging, reliability, and abuse prevention.

What we don't collect

We do not sell your data, and we do not use it for advertising. Your QuickBooks company-file contents transit the gateway encrypted (over an outbound WebSocket from the Windows agent) in order to serve your API request, and are not retained beyond what is needed to serve that response and write diagnostic logs.

Subprocessors

We rely on a small number of infrastructure subprocessors to run the service: a cloud hosting provider for the gateway application, and a cloud database provider for the gateway's Postgres database. We do not share data with subprocessors beyond what is necessary for them to provide that infrastructure.

Contact

Questions about this policy or your data can be sent to hello@tenkeybridge.com.

This document is a plain-language draft and will be replaced by counsel-reviewed text before general availability.